We know “privacy policy” pages can feel like a wall of legal talk. Ours is simple: if you reach out to ClearDesk Computer Help for help with your home computer, we use the information you provide to respond to you, schedule service (if needed), and deliver support. We don’t treat your contact details as a product.
This page explains what we collect through our website, why we collect it, and the choices you have.
What information we collect (and why)
When you use our website to contact us—such as submitting a contact form, sending a message, or requesting help—you may choose to share details like your name, email address, phone number, and a description of what’s going on with your computer.
We use that information to:
- Reply to your request and follow up if you ask us to.
- Understand your issue so we can help you efficiently (for example, “printer won’t connect” or “computer is running slow”).
- Coordinate service—things like confirming details, arranging next steps, and communicating during the support process.
You control how much you share. If you only want to provide the basics at first, that’s okay.
What we don’t do with your information
Here’s what you can expect from us:
- We don’t sell your contact information.
- We don’t intentionally share your personal details with advertisers just because you contacted us.
- We don’t ask for unnecessary sensitive data through our website (for example, we don’t need your Social Security number to fix a laptop).
If at any point you receive a message that seems suspicious and claims to be from us, treat it cautiously and contact us directly through the method you trust.
How we store and protect your information
We take reasonable steps to keep the information you send us secure and to limit access to it.
That said, no website or internet transmission can be guaranteed 100% secure. The safest approach is to avoid sending highly sensitive information through a general website form. If something truly private is involved, tell us you’d like a safer way to share it and we’ll work with you on the next step.
Messages, support details, and device information
When you describe an issue, your message may include personal context (for example, account names, what apps you use, or what happened right before the problem started). That’s often helpful for troubleshooting.
A few practical tips:
- Don’t include passwords in website forms or email.
- If your issue involves an account, you can tell us which account (e.g., “my Gmail”) without sending login details.
- If you share screenshots, double-check they don’t reveal private information you didn’t mean to include.
If we need access to your device or accounts as part of support, we’ll handle that as part of the service conversation—not by asking you to paste credentials into a web form.
Cookies and basic website data
Like most websites, ours may automatically receive basic technical information such as your browser type, device type, and general usage data. This kind of information helps websites function properly and can help us understand what pages are useful.
Because website tools and settings can change over time, the most reliable control is in your browser settings, where you can manage cookies and similar technologies.
How long we keep your information
We keep contact messages and related information only as long as reasonably necessary to:
- respond to you,
- provide support you requested, and
- maintain appropriate business records.
If you want us to delete a message you sent through the website, ask us. Depending on the situation, we may need to keep certain records (for example, to document work performed or for legitimate operational purposes), but we’ll be transparent with you.
Your choices and requests
You’re in control of your information. You can:
- Ask what we have from your website request,
- Ask us to update it if something is wrong, and
- Ask us to delete it where appropriate.
The easiest way is to contact us and tell us what you’d like to do. (If you’re writing from a different email than the one you originally used, we may ask you to confirm details so we don’t change the wrong person’s information.)
Links to other websites
Our website may include links to other sites (for example, software, security resources, or device support pages). If you click away, their privacy practices apply—not ours. We recommend reviewing the privacy policy of any site you use.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in how our website works or how we communicate with you. When we do, we’ll post the updated version on this page.
Ready to reach out?
If you’re here because you want help but you’re hesitating—totally understandable. Contact us with only the basics (your preferred way to reach you and a short description of the problem), and we’ll take it from there.
ClearDesk Computer Help is here to make computer problems less stressful—and that includes respecting your privacy while we do it.